Fast and Free Shipping in the US

Terms and Conditions

Terms & Conditions

Item Availability

 

All items that are found in our online store are in stock and ready to ship to you. When an item is completely out of stock, the item will be removed altogether from our online store.

 

Methods of Payment

 

We accept all major credit cards for payment (Visa, MasterCard, American Express, and Discover).

 

Sales Tax

 

There is no sales tax charged for all orders outside of Indiana. If you are a resident of the state of Indiana, your order will be subject to 7% Indiana State sales tax.

 

Shipping Guidelines

 

 

Order TotalPriority Shipping

 

                    3–5 Days     Express Shipping 

$0–50        $5.95                        $25

 $50+           FREE                      $25

 

Order Total                 USPS–Global Express

$0–499                                  $38

$500–999                              $55

$1000+                                   $75


International orders may incur customs fees. You are responsible for paying the customs and import duties. We cannot determine in advance what these charges will be. Please contact your local customs office to determine the customs cost. It is your responsibility to verify the customs and duty charges and procedures in your country before placing your order.


IMPORTANT: If you refuse to pay charges levied by your country, you are responsible for the original shipping costs to you, as well as any duties, taxes, and/or customs charges. You will also be responsible for the cost of returning the package. These charges will be deducted from your refunded amount due.

 

Track my Order

 

You will receive a shipping confirmation email with your tracking number once your order has been processed. Please allow 2 business days in order for our order fulfillment team to wrap your purchases. For questions about your tracking, please email.

 

Return Policy

 

Brooch Boutique aims for 100% customer satisfaction for each purchase. If you are not happy with your purchase for any reason, you may return or exchange it. The returned item must arrive back to our location within 30 days of the original purchase date.

*Clearance or Flash Sale items are final sale and cannot be returned or exchanged. Orders past 30 days are final sale and cannot be returned or exchanged.

*Swimwear, intimates, and hair accessories are not returnable.

To return or exchange an item, the purchased item must be brought back in the following condition: not worn, not altered or washed, with all tags attached and with the original receipt. In the event that you do not have a receipt, and we cannot find your purchase in our system, we may not be able to offer you a return. Any cost associated with returned items is the customer's expense. All refunds will be credited to the same credit card used for the original purchase, or you can opt for store credit or exchange. Please allow 1–2 weeks from the date we receive your return for your account to be credited. It could take 1–2 billing cycles for the credit to appear on your credit card statement.

 

To make your return:

1. Please refer to our Return Policy above to ensure that your return meets the criteria stated.

2. Once your package is received please allow 10 business days for return processing. You will be emailed a notification once your return is complete.

 

Please send all returns and exchanges to:

Returns Department

Brooch Boutique
412 W 11th St.

Rochester, IN 46975

 

Securely package the return merchandise and receipt in the original or appropriate shipping box or envelope, and send back to the above address. We cannot be responsible for items lost in transit and any lost package claims must be made by you, the sender. For this reason, we recommend insuring your package.

IMPORTANT: International, Express, Overnight and Domestic Shipping charges are non-refundable. 

 

Defective/Damaged Item? If a recently purchased item (within 7 days of receiving the item) is damaged or defective upon receiving it, please bring it to our attention. Please email shopbroochboutique@gmail.com with a descriptiom and photos of the defect/damage to request return authorization. Our associates will work with you to arrange for the item to be fixed, exchanged or refunded. Items that have been worn and are found to be defective with a manufacturers error, within 7 days, are eligible as well. However, items that have been worn, altered, washed, that have stains, make up marks or bleeds are not eligible, as it is not a manufacturers error.

 

Flash Sale/Clearance Items: Clearance and Flash Sale items are final sale and cannot be returned or exchanged. Please do not send back final sale items. If an item outside of the 30 day window or a final sale item is returned, the item will be sent back to you and a standard shipping fee will be applied to your card.

 

Exchange Policy

 

Once we receive your item for exchange, we will send your new item to you at no additional cost. As soon as we have shipped the item, you will receive an e-mail containing the tracking information. Free shipping on exchanges have a one time limit. If you’d like to exchange a second time, a standard shipping fee will be charged to your card.

 

Faster Exchanges—We also offer faster exchanges if you wish to upgrade your shipping service. Please call 574-223-3146 for directions.

 

Please Note: Your exchange item may be out of stock by the time your order is received. If your exchange is out of stock, a refund will be issued. We cannot put items for exchange on hold while your return package is in transit.

 

Refund Information

 

All refunds will be credited to the same credit card account used for the original purchase. Please allow 10 days from the date we receive your return for your return to be processed. It could take 1–2 billing cycles for the credit to appear on your credit card statement.

 

Gift Card Purchase

After completing your purchase of a Brooch Boutique Gift Certifictate, a physical gift certificate will be promptly mailed to you at the desired address.

 

Privacy Policy

 

We are committed to protecting the privacy rights of our customers and all visitors to our website. We take this matter seriously, and have implemented many policies and procedures to insure that your personal information is handled with great respect.

 

Email Privacy

 

In order to serve you better, BroochBoutique.com collects personal information when you create an account, join Member list for email specials and updates, or make a purchase. We value your privacy by not selling or sharing this information in any way.

 

Credit Card Security

 

BroochBoutique.com has implemented a variety of security measures to maintain the safety of your Credit Card and personal information. Your sensitive information is contained behind secured networks and is only accessible by a limited number of employees who have special access rights. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information supplied to you is protected by the security of PayPal technology and securely stored in the BroochBoutique.com database.

 

Cookies

 

A cookie is a small piece of information sent by a website that is saved on your hard drive. The cookie holds information a site may need to personalize your experience and to gather website statistical data. This data is measure anonymously. Cookies do not capture your individual email address or any private information about you.

To browse without cookies, you can configure your browser to reject all cookies, or to notify you when a cookie is set. Each browser is different so check the "Help" menu of your browser to learn how to change your cookie preferences.

 

Security Questions

If you have any questions about the security of our website, please contact us at shopbroochboutique@gmail.com.

 

Contact Brooch Boutique

BY PHONE 574-223-3146
BY EMAIL shopbroochboutique@gmail.com

Brooch Boutique
412 W 11th St.
Rochester, IN 46975

USA